I used to be a Dell fan…
… but nothing this time but troubles with this Inspiron 1545 that I bought only ten months ago (March 2009). First ordering the darned thing – took ages to get, secondly with customer service / technical support representatives that I could not understand, or could not hear due to phone quality, and some who were just plain rude. Today it took 70 minutes to convince them that the hard drive is faulty, and to go through their replacement procedure which is required for them to ship it out! Although the operator was pleasant, but I felt horrible having to ask him to repeat himself 7 or 8 times, knowing he was doing his best.
I used to swear by Dell because of the service, and I can’t believe how consistently bad it is now compared to where it was when I started computing. I retract all the recommendations I made in the past and will never buy another Dell again.
I’ve commandeered my husband’s laptop in mean time, but expect delays
Tags: dell
March 18th, 2010 at 9:59 am
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