TrendsSpotting Market Research is kicking off its predictions for 2010 with its report on social media — comprised of forecasts from everyone from Mashable founder Pete Cashmore to Craig Newmark, of Craigslist fame.
The report, which offers a tip of the hat to TwitterTwitter with its 140-character-per-prediction slideshow format, offers a smattering of prognostications, but we were most intrigued by two that came up again and again throughout the slideshow: Businesses finally integrating social media and seeing an actual ROI, and a shrinking/customization of the online world.
via Social Media Experts Make Their Predictions for Trends in 2010.