Despite the fact that Twitter has more than 32 million users, has received massive publicity from both celebrities and government, and produced remarkable results for companies like Dell and Zappos, many business executives still don’t “get” Twitter.

via Social Media Today | 7 Reasons Every Business Needs to be on Twitter .

… but nothing this time but troubles with this Inspiron 1545 that I bought only ten months ago (March 2009). First ordering the darned thing – took ages to get, secondly with customer service / technical support representatives that I could not understand, or could not hear due to phone quality, and some who were just plain rude. Today it took 70 minutes to convince them that the hard drive is faulty, and to go through their replacement procedure which is required for them to ship it out! Although the operator was pleasant, but I felt horrible having to ask him to repeat himself 7 or 8 times, knowing he was doing his best.

I used to swear by Dell because of the service, and I can’t believe how consistently bad it is now compared to where it was when I started computing. I retract all the recommendations I made in the past and will never buy another Dell again.

I’ve commandeered my husband’s laptop in mean time, but expect delays

In the last six months, Dell Outlet earned $1 million in sales from customers who came to the site from Twitter, after taking 18 months to earn its first $1 million.

Bits Blog – NYTimes.com

In this day and age, when people have slowed down their buying, and people are losing their jobs in masses, I find it very hard to believe that a company the size of Dell can allow a paying customer to be treated the way I have been. For the record, this customer (Dell customer #3675116) is not a happy camper, and here on this blog is the written record of my dealings with Sastry_DVLN@Dell.com (dell) to date for a computer we require…

Feb.17 – I tried unsuccessfully to place an order
Feb.20 – I placed an order second time, got error, then phoned to confirm you received it, was told yes.
Feb.26 – you wrote saying the order was on hold for due to wrong address.
Feb.26 – I explained that old address was stuck in system, would not let me change.
Feb.26 – You said send ID.
Feb.26 – I sent ID via two emails
Feb.27 – I called and left message for Sastry_DVLN@Dell.com
Feb.28 – I wrote Sastry_DVLN@Dell.com asking for an ETA FIRST THING IN THE AM and again just now.

Hopefully Sastry_DVLN@Dell.com will grace me with an ETA by noon tommorrow, otherwise I am sure there are other companies out there that wants this company’s business, with employees that value their jobs enough to take care of the clients who take care of their paycheques.

“Take a music bath once or twice a week for a few seasons, and you will find that it is to the soul what the water bath is to the body.”