Even if you have chosen NOT to promote your business via social media, 70% of Canadians are using Facebook alone, so it makes sense to monitor your brand to see what people are saying about you there. Technology who explains ways you can manage your online profile including…
Creating a Google alert that tells you when people are mentioning your business, using a service like Technorati, Trackle or SocialMention, or simply searching Twitter daily for any comments. From there, it’s merely a matter of employing customer service.
in their post The Magic Weapon Against Online Complaints. How are YOU managing your online profile? Click on the link to read more on this vital topic and/or give me a call and I’ll help you setup a brand monitoring system that will keep you in the know.