Purchase Orders

Sue Sutcliffe will not be held responsible for any work done without a written purchase order (PO) number. Once your quote and/or budget is approved, an email will be sent to you giving you the go ahead. The subject line of that email (or ticket) is your PO number. Please ensure this appears on your invoice and all … Continue reading “Purchase Orders”

Phone Calls

If phoning a client is required, phone number should be preceded by *67 which ‘blocks’ your number. If client requests your number, please provide them with ours, and office staff will conference you in on the call and/or take a message if you’re unable to take the call.

File Management

Unless otherwise arranged and confirmed, AWTW owns files Monday-Friday 9am-5:30pm. Download a fresh copy of the web pages you are working on every time to avoid overwrite someone else’s work. DO NOT OVERWRITE FILES! Please archive them as follows oldfilename.html oldfilenameYYYYMMDD.html where YYYY=year, MM=month and DD=day. If this isn’t practical because of the number of … Continue reading “File Management”

CANCELLATION POLICY

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ALL TICKET SALES ARE FINAL While we do not refund your ticket price, we will allow the transfer of the ticket to another attendee with 48 hours written notice. REFUNDS If training cancelled, event holder will be refunded in full.

The diverse experience Sue Sutcliffe has gained as one of Canada’s digital marketing pioneers, will help your business or brand dominate the digital.
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