Answers to your questions about WHITELISTING an email address


What does ‘whitelisted’ mean?

A whitelist is a list of e-mail addresses or domain names from which an e-mail blocking program will allow messages to be received. E-mail blocking programs, also called a spam filters, are intended to prevent most unsolicited e-mail messages (spam) from appearing in subscriber inboxes. But these programs are not perfect. Cleverly crafted spam gets through, and a few desired messages are blocked. Most Internet users can tolerate the occasional unsolicited e-mail advertisement that a spam filter misses, but are concerned by the thought that an important message might not be received. The whitelist option is a solution to the latter problem.
Our almost spam free e-mail hosting uses its own whitelist, which is a list of e-mail addresses we’ve supplied that won’t ever be blocked by the e-mail filtering program. If you have any concerns that e-mail isn’t coming through, simply send us an email with the senders e-mail address(es), and we will add them to the whitelist.

Can I have an email address whitelisted?

Absolutely. Simply send us an email with the email address that you’re concerned may not be coming through, or which you know isn’t being delivered, and we will add this address to the whitelist so that those emails won’t be blocked by the spam filtering.