16 Questions Every WordPress Website Owners Need to Ask Their Hosting Company

  • Do you update my WordPress software automatically.
  • Do you update my WordPress themes automatically.
  • Do you update my WordPress plugins automatically.
  • Do you notify me when you’ve done it -or- do my UAT.
  • What uptime scores do you offer?
  • What is your security policy?
  • Do you provide SSL? …
  • What’s your downtime history? …
  • What is your back-up policy.
  • What are you accountable for in terms of an outage
  • How many websites per server?
  • Do you offer 24/7/365 customer service?
  • Do you have a satisfaction guarantee?
  • Is there any other charges e.g. setup, bandwidth overages, additional storage, additional domains?
  • Do they offer free website migration assistance
  • Where is your server located? Canadian marketers cannot comply with PIPEDA if they host on web serves in the US.
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