Bell Support sleeping through 4-hour GTA Outage? #CustomerServiceFail

2+ hour wide spread #internetoutage @Bell
& no @Bell_Support by phone, Twitter, Facebook, LinkedIn? #Outages cannot be avoided but bad #customerservice can & should be always.#DigitalCustomerServiceFail#customerservicefail #businessfail #digitalmarketingfail https://t.co/5ULR5o1KXG pic.twitter.com/mpvV7VmTFn

— SUE SUTCLIFFE 🇨🇦 (@SueSutcliffe) November 9, 2019

Service went out at 8 am and the first time any of their channels acknowledge the problem was two hours later…

Some @Bell wireless, Internet and TV customers in the GTA may be experiencing service disruptions. We are working as quickly as possible to restore full services.

— Media Relations (@Bell_News) November 9, 2019

What’s even worse is their self-professed social media support channel — @Bell_Support hasn’t been updated since June 13, 2019.