Skip to content

Sue Sutcliffe

Making digital marketing profitable since 1995

  • DIGITAL MARKETING
    • WEBSITES
      • Domain Names
      • Hosting
      • Websites
        • Build Your Own Website
        • Done For You WordPress Websites
        • WordPress Training
        • Website Training
        • Free Website Assessment
    • SOCIAL MEDIA
      • Social Media Services
      • Social Media Training
    • MORE
  • DIGITAL TRAINING
    • #OnlinePower Coaching
    • 121 Coaching
    • Hire Sue to Speak
    • Training Topics
  • DIGITAL EVENTS
    • Get A Quote
    • Remo
    • Zoom
    • Book an Appointment
  • WHAT’S NEW?
    • Shop
    • Publications
    • Sue’s Blog
    • Subscribe
    • Upcoming Events
  • ✆ 1-800-579-9253
    • Book an Appointment
  • SUE SUTCLIFFE
    • Digital Sales & Marketing Maven
    • 150+ Testimonials
    • Awards and Achievements
    • Bio
    • Clients and Case Studies
    • Licences & Certifications
    • Technology Stack

2023 — Centennial College Micro-Credential Course — Communication & Conflict Resolution

Centennial College Certificate

Centennial College Certificate Communication Skills Identify the different methods of communication that are used commonly in the workplace Determine the communication barriers, including language and culture, to avoid common communication mistakes. Apply effective communication practices to influence others in person and virtually Explore the different communication styles and the methods to engage with others. Conflict Resolution Explore the causes of conflict and how to identify them as opportunities, not threats Develop assertive communication using active listening, negotiation and empathy to deal with conflict effectively Apply the five phases of effective conflict resolution Develop tools to assess and fine-tune agreements for positive outcomes Change Management Skills: Determine methods of managing and coping with change Build resilience and manage resistance to change Recognize the interpersonal style and identify vital principles for the exercise of leadership, use presence and poise to amplify their narrative.

Author Sue SutcliffePosted on 2023031220230612Categories Licenses & Certifications

Post navigation

Previous Previous post: Social Reciprocity: The Science of Giving
Next Next post: 6 Benefits of having a Virtual Office

FREE VIP MEMBERSHIP OFFER

VIP members receive critical updates about; WordPress, Facebook, LinkedIn, Twitter, YouTube, Pinterest & Instagram to your inbox, along with event announcements and exclusive VIP membership discounts. ...
Your address will never be rented or sold at any time, period.
CONNECT WITH SUE

Twitter LinkedIn Instagram Contact Us
DOMINATE THE DIGITAL

BLOG

VIRTUAL EVENT

SOLUTIONS

SALES & MARKETING

TRAINING

BOOK A DISCOVERY CALL

1 (800) 579-9253