2023 — Centennial College Micro-Credential Course — Communication & Conflict Resolution

Centennial College Certificate

Centennial College Certificate Communication Skills Identify the different methods of communication that are used commonly in the workplace Determine the communication barriers, including language and culture, to avoid common communication mistakes. Apply effective communication practices to influence others in person and virtually Explore the different communication styles and the methods to engage with others. Conflict Resolution Explore the causes of conflict and how to identify them as opportunities, not threats Develop assertive communication using active listening, negotiation and empathy to deal with conflict effectively Apply the five phases of effective conflict resolution Develop tools to assess and fine-tune agreements for positive outcomes Change Management Skills: Determine methods of managing and coping with change Build resilience and manage resistance to change Recognize the interpersonal style and identify vital principles for the exercise of leadership, use presence and poise to amplify their narrative.

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