32 Strategies to Increase Customer Loyalty & Retention

According to Gartner, “By 2023, organizations at advanced stages of digital transformation will find that poor customer experience is their biggest barrier to further success.”
We must implement customer loyal strategies be customer-centric in our digital business.

1. Keep in touch in various ways to communicate with your customers
2. Use a CRM for loyalty management to keep track of customer data
3. Provide extra perks for your most loyal customers
4. Create loyalty tiers — all customers are not equal
5. Provide great customer service
6. Consider different payment plans
7. Enroll Customers in a points-based loyalty program
8. Engage with customers via social channels
9. Encourage customers to become brand ambassadors via referrals
10. Leverage email marketing to update customers
11. Delight the customer on special occasions
12. Be transparent: instead of denying the problem, be honest with your customers about the bad news
13. Exceed expectations
14. Ask for their feedback
15. Be reliable
16. Spend more time with customers
17. Make life easier for your customers
18. Be flexible
19. Use automation
20. Ask for a review
21. Share positive customer experiences
22. Set up a Subscription service
23. Partner with another company
24. Personalize your marketing
25. Offer wish lists
26. Embrace the negativity
27. Make sure your brand is consistent
28. Focus on what your brand does best
29. Make your customers come back
30. Maintain a human connection
31. Leverage technologies like AI to meet customer expectations
32. Effectively leverage data while considering privacy concerns