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Ticket Name Syntax

AWTW’s ticketing system depends on tickets being created with the correct subject line syntax e.g. “MMDD—DOMAINNAME—concise description” where: MM/DD = month/date due. DomainName = full domain name Concise description Describes the charge on the customer’s invoice Describes the charge on the subcontractor’s invoice Contains all information in subject line that one might need to search … Continue reading “Ticket Name Syntax”

Keeping all the threads

Each time you take any action with regards to a ticket, you need to append the latest version of the ticket, and forward to both tickets @ awebthatworks.com and subcontractorname@awebthatworks.com. CAUTION: Tickets are intended to capture all actions/communication with regards to a project so please ensure you respond to the latest ticket, to ensure threads … Continue reading “Keeping all the threads”